I am asking for help. A few weeks ago I took out another subscription and paid the full asking price - a few hours later I received an email that went on about getting 30% off for being a loyal customer. Your response was to ask me to send a copy of the relevant email - this surprised me as surely you know what the hell is going on in your own organisation. My email have kept bouncing. I have decided to try informing you through this method. A screen shot of the email is attached.