Please redesign your website - it's not user friendly
Your website has clearly been designed by website designers without any clear reference to your potential user's needs.
There must be somewhere on your website that says 'Continue my subscription until I cancel it'. On the front page where you can opt for monthly subscription there is no mention of this UNLESS you continue to scroll down. Why would a user need to scroll down to reveal this caveat? It should be stated alongside the subscription panel.
To cancel my subscription I'm asked to go to 'My Account'.
I attach an extract of what I see when I go to your website. Where on earth does it lead me to 'My Account'
PS I've ticked your box 'I agree to the terms of service' but I cannot possibly read all the terms AND understand them. I am an admin clerk and understanding of your 'Terms of Service' is way beyond my understanding.
Looking forward to an immediate and understanding reply.
Martin Webb
Hello martin,
Thanks for your feedback. We feel that the appropriate place for this information is on the payment page – the homepage is designed as an entry point into the service and is focussed on showing people what we have and what they can do with it. You’ll find this information about continuous membership & cancellation here: https://www.britishnewspaperarchive.co.uk/payments/subscribe?Gift=False, just one click away from any page on the website.
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Дима Зимба commented
Hi. Here's tool https://flipabit.dev/ . This website builder will help you create your business card, make a personal page or store with stuff. Easy to use, has a large number of styles and edits to the styles. Developers are trying hard to create something like this, so you have to try it and leave a feedback.
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Anonymous commented
Hello, I too cannot find where to cancel my subscription. Your web site is NOT user-friendly as you now claim it to be. Could you please post the direct link so I can cancel my subscription.