Make it possible to search using YOUR digital folder and image number. I have both of those items but cannot use them on this site. Pitiful. My first experience here has, so far, left me with no interest in your paid services.

Advanced search should offer a way to turn off boolean search operators like AND and OR. I am searching for an exact phrase that contains the word 'and', and it gets turned into the operator AND every time, making it very tricky to search for this phrase.

When I try to assign an existing bookmark to a new article, the drop-down list is seemingly in random order (perhaps of date created) rather than alphabetical. This leads to endless scrolling and trying to find the right one - even if I can remember if it exists - and often the creation of similar duplicate bookmarks. Can the drop-down list be made to appear alphabetically, as it does in the side bar?

Some titles appear when an otherwise identical search is conducted in two or more distinct periods. (It may be that some titles are omitted but this cannot be tested by the user). The problem was first reported to you many months ago but remains as at 25 Sept.2017. Users should not be reliant on this search facility until you can advise the problem has been corrected.

API access for developers

I would like to limit my search to a specific newspaper.

I am looking for an article in the Western Gazette, published Friday 12 December 1902 and was pleased to find it listed on your website. However, having paid my subscription and started to look at the pages, I discovered that this is the "Bournemouth, Hants & E.Dorset Edition", which I soon realised is of no use to me as the article I am looking for relates to Yeovil. Your search criteria do not specify the Edition and the results are therefore inaccurate and misleading, so I have wasted my time and money.

My actress ancestor has 75 pages of results , but when I go back to the saved search, I can't go straight to where I left off before (say page 54). I have to go to page 10, then 20,and so on,up to 50, then forward 4 singly, waiting ages for each page of results to load.(Tedious).We should be able to go directly to a specific page.

This computer generated text is rubbish. Please bring back access to the whole page of print that highlights the key words searched for. The only way I can now read the original page is to press the print button but then there is no highlighting. As a researcher I am deeply frustrated that you have made this change,

Please can we have the entire copy of each edition of the Hastings & St Leonards Observer. I am a paid up user and am researching suffragettes in Hastings. However, the site only seems to have the first 4 pages of the editions (1870-1914) that I am looking at.

I would like to make a complaint. However, when I try your "Contact us" - at the bottom of your page, I get: 'Sorry! The page you were looking for was not found'

This is NOT good enough. I have a right to complain and have my complaint dealt with in person. Please contact me.

These newspapers are a fantastic resource. People are paying good money to be frustrated by a site that is completely user unfriendly. The front page may look flashy and up to date but the so-called improvements are a retrograde step.

When searching for a person's name,e.g. David T Fulton, the name as a whole should be searched for. The name in the search box should remain capitalised as entered.

When will we get the promised facility to download one article instead of the whole page? The Times digital archive has offered this for a long time. Screenshot is delicate and long winded as each part of a long article has to be captured separately.

Please fix the zoom and scroll features! There will be many cancellations of subscriptions! As it stands now, there is no point in looking at a newspaper page if we can't zoom and move around!

why can't we navigate around a selected newspaper page anymore? Appears we can only zoom in or out which is practically useless.