How do I close my account

Why is it that sometimes when I do a search I can't find the item in the results?

For instance I searched for the the phrase "Nantwich Union" in 1825 and got this result:
https://www.britishnewspaperarchive.co.uk/search/results/1820-01-01/1829-12-31?basicsearch=%22nantwich%20union%22%20&phrasesearch=nantwich%20union&exactsearch=false&retrievecountrycounts=false&sortorder=score

but the term Nantwich Union doesn't appear in the result:
https://www.britishnewspaperarchive.co.uk/viewer/bl/0000389/18250614/005/0001

These are enough votes to warrant you adding the Wolverhampton Express and Star yet it continues to be looked over in favour of yet more Scottish or London based papers highly repetitive and needs looking at

Whoever checks the quality of the final scanned image prior to release needs to pay more attention to the detail because, in numerous instances, the reproduction quality is so feint that it is impossible for it to be read either in the digital interpretation or by the human eye.
Because of this, I have missed the opportunity to read several articles of interest and, to the best of my knowledge after searching the HELP categories, there is no facility for the user to report these page issues.

Whoever checks the quality of the final scanned image prior to release needs to pay more attention to the detail because, in numerous instances, the reproduction quality is so feint that it is impossible for it to be read either in the digital interpretation or by the human eye.
Because of this, I have missed the opportunity to read several articles of interest and, to the best of my knowledge after searching the HELP categories, there is no facility for the user to report these page issues.

I’m all for covering every region but not at the expense of ignoring whole regions is it not possible to add titles from Yorkshire, Wales, East Anglia, Manchester, Midlands as well as your Scottish ones it’s very frustrating playing the waiting game

The OCR seems to select at random which blocks of text are to be included in a given story. Many times it would be useful to connect multiple paragraphs that your website treats as separate stories, but which actually should be only one.

Sick to death of obscure old Scottish items, should be renamed the Scottish newspaper archive.I don't think they pay any attention to the forum site, very disappointing and not worth a subscription.

More Gloucestershire, Worcestershire and Herefordshire newspapers

1/ never change earliest-relevance-latest unless TOLD TO by the user.
2/implement EXACT MATCH-if I ask for BIDDING, I do not want BID or BIDS

Send clear message stating renewals are about to be carried out

More from the Sunderland Echo

It appears only the first column has been scanned on https://www.britishnewspaperarchive.co.uk/viewer/bl/0002677/17980801/003/0002 - but how can I report it (and all the other problems I come across).

My subscription no longer works although I am paid up until May 2021 and no one has replied to several requests over the past month to be reinstated. Could someone please contact me. Many thanks Sophie Matthiesson National Gallery of Victoria

Get rid of the auto-renewal subscription feature. I've already paid a lot more than I signed up for.

I had an idea, what if you could pin pages to people, like say you want to filter articles about a less known specific person, not on the level of like presidents, but say criminals or war heroes, etc. if you could tag that person and the system would give them a unique indexing number and profile that users could link pages to, add descriptions to, etc. kind of like how Ancestry links documents to profiles of specific people.

It would improve this site immeasurably if it were possible to sort bookmarked articles by date of publication (or source) once they have been saved into a folder.

At present there is no way of organising articles once they have been bookmarked, except by moving them between folders. This makes any sort of chronological research incredibly difficult. It would not be difficult to introduce a 'sort by' field in the bookmarks page, given that the date metadata already exists.

Search for images only?