Hi. I do not like the fact that your website has as a default the automatic renewal of monthly membership. I
I subscribed for one month and then found that the subscription renewed without my permission. This is not good enough. I have cancelled the auto renew but should not have had to. Please correct. You state that this has been done, but it is obviously not clear still.
Anonymous
shared this idea
Hello there,
This should now be clear. The first place that this is mentioned is on the subscription page itself. There is then very clear wording in the confirmation email that you receive when you make a purchase, including instructions for now to turn off continuous membership. Please let us know if you received a purchase confirmation email which did not contain this information and we will investigate!
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anonymous
commented
well I didn't notice you were doing this, and I am also now having trouble cancelling the feature. Subscrition should be an opt in, not an opt out.