Clearer description of subscription terms up-front
I must seriously complain about misleading subscription terms, since nothing has been done about previous complaints. I enrolled for one month, as it says in the title, intending to enrol again on a yearly basis later in the year. I find that you have been deducting a monthly fee over 4 months, although I only signed up for 1 month. You should head it correctly as "monthly" subscription. I am astonished that a British Library 'service' should stoop to this level and will seriously consider reporting this to the proper authorities if you do not alter this misleading heading.