Website improvements
29 results found
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How 'pages remaining' are calculated
I had a bad experience using the site today. I found the article I wanted but when the system took me to the newspaper I couldn't find the specific article. I then seemed to run down my page view allowance of 40 pages in no time at all. I think the page view option should just charge once a page is selected and printed. Any chance of a refund this time as the system didn't even send me to the correct newspaper page.
1 vote -
Country Life
I am still unable to access any articles in Country Life. I can access everything from all other publications. What is the issue and when will it be fixed?
1 vote -
Proposal for Enhancing The British Newspaper Archive
Hello esteemed community and The British Newspaper Archive administration!
I'd like to share an idea for further improving our newspaper archive https://blog.britishnewspaperarchive.co.uk/2023/12/20/one-million-new-free-to-view-pages-join-the-archive/. We all value access to historical information, and I've been thinking about how to make this experience even more convenient and beneficial.I believe that enhancing the search system could make our interaction with the archive more efficient. I suggest adding advanced search options, such as filters for date ranges, specific newspapers, and regions. This would help users find information more quickly and accurately, making it easier to navigate and utilize the archive.
I'm eager to hear your…
1 vote -
The newspapers you already claim to have on your site
Such misleading information your system has about what dates are covered.
It says you have Cambridge Independent Press 1839 - 1950, BUT YOU DO NOT. Only the odd year after 1900.
Again, Cambridge Daily News 1889 - 1994 but not all years.
It is astoundingly annoying to realise that the reason I cannot find an item is that you are missing those years. Especially when I found so much on a free weekend at newspapers.com!
1 vote -
Improve resolution of PDFs, or just let us download the original image
The PDFs we get to download now are in some cases completely unreadable because the image resolution is far too low. This is especially disappointing when you save the PDF, and come back to do some work from it later on only to find it's a unusable.
Why can't we download high resolution images instead?
98 votes -
Frequent email tips rather than news of how many more papers have been added
Frequent emails "How to Search" tips. I spend hours trying to get the right combinations of search term(s) into the correct box(es) that will render desired hits.
1 voteI’ve passed this to the Content team, and they are already planning to add more “tips” content to emails.
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Blue boxes
I would like to suggest you stop using the blue boxes the highlight the search terms used when viewing a article. Sometimes it blocks out the entire word and makes it harder to read.
0 votesHello, you can turn this on and off from the image viewer: just use the “hide search terms” button on the left of the viewer!
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password
Get the password reset working. I sign up over a week ago and still can't sign in. no one has replied to my email.
1 vote -
Your SUMMER01 offer does not work. You should have a section for help and advice which is of some use.
No good having a special offer if one cannot take it up. I have tried three times to pay the £1 sub, but each time I get taken back to a panel which says "is it for myself, or a gift?" Then the whole tyhing time expires.
3 votes -
You should inform new customers that they have been put on auto renewal when signing up for membership & inform them that you are going to t
You should inform new customers that they have been put on auto renewal when signing up & inform them prior to doing so that you are about to take the next payment. This would allow naïve or trusting customers to cancel there subscription.
3 votesWe have updated both our payment page and order confirmation email to make this significantly more visible. Thanks for your suggestion!
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2 votes
Hello,
We did find and fix a bug on the payment page – glad it is working for you now!
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30 votes
We have now fixed the bug with older versions of Internet Explorer. Thankyou for your patience!
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£1 subscription probkems
I'd like to get an £1 subscription please. I had one last time it was offered, but don't seem to be able to get another today. And now it will soon be too mater to be able to get one. Advice please.
1 voteHello,
Can you contact Customer Support and they will be able to look into this directly for you!
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All titles
Allow us to vote on a full list of available titles to add to the site !!
2 votesHello,
You can vote on any title you like using the “newspapers we should add next”. As long as it is a title from Britain & Ireland (up to 1920) it should in theory be available to us.
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List of titles not yet online
Can we please have a list of titles not yet online, for reference?
0 votesTo a certain extent, the list of titles not yet online is simply any newspaper published within the UK up to the present day and Ireland up to 1920. However, a good source is the British Library’s catalogue which details their newspaper holding – we hope this is useful! http://explore.bl.uk/primo_library/libweb/action/search.do
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1 vote
Hello there,
You can unsubscribe from our emails at any time via the “My Account” area of the website! get in contact with Customer Support if you are having any problems and they will be happy to help!
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I have an unlimited account. So far this morning twice a search has left me on a blank page with "no data available" message.
HELP! I have an unlimited account. Twice this morning searches resulted in blank pages with "no data available" statement. Twice again on another search I got the message to tell you that there was error "viewer/bl/00000346/18740701/021/00003." What now????!!!! Brenda Turner
1 voteNow fixed!
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A more efficient website. I struggled for half an hour to move the page of a newspaper and it did not work.
MAKE this site easier to use. We have paid for a month sub and will be claiming this back, as the site did not assist in our research whatsoever.
1 vote -
5 votes
This facility should already be there and you can also allow your browser to remember the username and password you use to sign in. If you’re having any problems with this, please do get in contact with Customer Support.
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Focus resources on more titles/editions, not website improvements
While it is commendable that you want to improve the user experience, for those of us sorely missing key titles or editions from the site, it would be better to focus resources there. I'd rather not have these bells and whistles that people are asking for, if it means I can have more titles/editions on the site, especially from under-represented parts of the country. If the title I want is not covered, it doesn't matter how improved your search facility is!
3 votesHello, the two teams that perform these roles have completely different skillsets and are based in different locations so swapping staff would have no effect on the number of pages added. We are constantly looking at ways of upping the number of pages we publish and should have some healthy jumps in the amount of material published over the coming year.
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