Website improvements
30 results found
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Improve resolution of PDFs, or just let us download the original image
The PDFs we get to download now are in some cases completely unreadable because the image resolution is far too low. This is especially disappointing when you save the PDF, and come back to do some work from it later on only to find it's a unusable.
Why can't we download high resolution images instead?
98 votes -
30 votes
We have now fixed the bug with older versions of Internet Explorer. Thankyou for your patience!
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Most important suggestion, don't let the people who ruined FindMyPast anywhere near the site
As in the title.
FindMyPast has been completely ruined by their 'improvements'. The British Newspaper Archive is owned by the same group so please do not let them anywhere near it, it might not be perfect but at least we can search reasonably easily and get results in a acceptable format unlike FindMyPast which many of us have just given up on even when we have subscriptions.
15 votesWe understand that the BNA’s customers are very different from findmypast, and the sites are run by different teams although they do share a lot of underlying technology.
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5 votes
This facility should already be there and you can also allow your browser to remember the username and password you use to sign in. If you’re having any problems with this, please do get in contact with Customer Support.
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You should inform new customers that they have been put on auto renewal when signing up for membership & inform them that you are going to t
You should inform new customers that they have been put on auto renewal when signing up & inform them prior to doing so that you are about to take the next payment. This would allow naïve or trusting customers to cancel there subscription.
3 votesWe have updated both our payment page and order confirmation email to make this significantly more visible. Thanks for your suggestion!
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BNA Library Access at Home
During the current lockdown, many public libraries that offer Ancestry and Find My Past but only in library buildings (which are now closed) are offering the same service to library members in their homes. You just have to log in to your library account, and then enter the username and password you are given.
How about the BNA doing the same thing?3 votes -
Your SUMMER01 offer does not work. You should have a section for help and advice which is of some use.
No good having a special offer if one cannot take it up. I have tried three times to pay the £1 sub, but each time I get taken back to a panel which says "is it for myself, or a gift?" Then the whole tyhing time expires.
3 votes -
Focus resources on more titles/editions, not website improvements
While it is commendable that you want to improve the user experience, for those of us sorely missing key titles or editions from the site, it would be better to focus resources there. I'd rather not have these bells and whistles that people are asking for, if it means I can have more titles/editions on the site, especially from under-represented parts of the country. If the title I want is not covered, it doesn't matter how improved your search facility is!
3 votesHello, the two teams that perform these roles have completely different skillsets and are based in different locations so swapping staff would have no effect on the number of pages added. We are constantly looking at ways of upping the number of pages we publish and should have some healthy jumps in the amount of material published over the coming year.
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2 votes
Hello,
We did find and fix a bug on the payment page – glad it is working for you now!
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All titles
Allow us to vote on a full list of available titles to add to the site !!
2 votesHello,
You can vote on any title you like using the “newspapers we should add next”. As long as it is a title from Britain & Ireland (up to 1920) it should in theory be available to us.
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I have unticked the auto renew box every time and when I log in again the tick to renew is there again. I do not want to auto renew
I do not want to auto renew but the tick is always in the box even when I keep deleteing it. You say I can cancel at any time. I do not want to auto renew.
2 votesThis sounds like a bug – can you get in contact with our Customer Support team and they will make sure that it gets cancelled for you and try to work out what the problem is. support@britishnewspaperarchive.co.uk
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2 votes
Hello there,
Just to reassure you that the yearly subscription gives you unlimited access. We think you are probably looking at the PayAsYouGo option which allows you to access 40 pages over the course of a year. Hope this helps!
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Answer your messages still waiting for a reply after five days
still not had a reply to a message I sent five days ago
1 voteHello Robin,
We’ve just sent you a mail about this!
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Hi. I do not like the fact that your website has as a default the automatic renewal of monthly membership. I
I subscribed for one month and then found that the subscription renewed without my permission. This is not good enough. I have cancelled the auto renew but should not have had to. Please correct. You state that this has been done, but it is obviously not clear still.
1 voteHello there,
This should now be clear. The first place that this is mentioned is on the subscription page itself. There is then very clear wording in the confirmation email that you receive when you make a purchase, including instructions for now to turn off continuous membership. Please let us know if you received a purchase confirmation email which did not contain this information and we will investigate!
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Newspaper found on ipad access but not on main Mac
Have pages from The Yorkshire Telgraph and Star for October 1914 found using my iPad at home but when I go to the main home computer this title is not even in the list of newspapers! What's happening?
1 voteThis is strange – we are not aware of this newspaper – is there any chance it could be http://www.britishnewspaperarchive.co.uk/search/results?newspaperTitle=Yorkshire%20Post%20and%20Leeds%20Intelligencer
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A more efficient website. I struggled for half an hour to move the page of a newspaper and it did not work.
MAKE this site easier to use. We have paid for a month sub and will be claiming this back, as the site did not assist in our research whatsoever.
1 vote -
I have an unlimited account. So far this morning twice a search has left me on a blank page with "no data available" message.
HELP! I have an unlimited account. Twice this morning searches resulted in blank pages with "no data available" statement. Twice again on another search I got the message to tell you that there was error "viewer/bl/00000346/18740701/021/00003." What now????!!!! Brenda Turner
1 voteNow fixed!
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1 vote
Hello there,
You can unsubscribe from our emails at any time via the “My Account” area of the website! get in contact with Customer Support if you are having any problems and they will be happy to help!
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Why have my Blue Boxes disappeared. How do I get them back ? A 2014 answer says use the 'hide search terms' button, but I can't find it !
Why have my Blue Boxes disappeared. How do I get them back ? A 2014 answer says use the 'hide search terms' button, but I can't find it !
1 vote -
1 vote
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