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How can we improve The British Newspaper Archive?

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27 results found

  1. Blue boxes disappeared overnight, is it possible to get them back?!?

    1 vote
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    Closed - Completed  ·  2 comments  ·  Admin →

  2. Larger windows to view articles

    Enlarge window to view articles.

    0 votes
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    2 comments  ·  feedback  ·  Admin →

  3. You seem to have changed your packages. It says the annual subscriptions offers 40 page views. That cannot be right. if it is you won't get

    2 votes
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    0 comments  ·  Admin →
    Closed - Completed  ·  The British Newspaper Archive responded

    Hello there,

    Just to reassure you that the yearly subscription gives you unlimited access. We think you are probably looking at the PayAsYouGo option which allows you to access 40 pages over the course of a year. Hope this helps!

  4. Hi. I do not like the fact that your website has as a default the automatic renewal of monthly membership. I

    I subscribed for one month and then found that the subscription renewed without my permission. This is not good enough. I have cancelled the auto renew but should not have had to. Please correct. You state that this has been done, but it is obviously not clear still.

    1 vote
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    1 comment  ·  feedback  ·  Admin →
    Closed - Completed  ·  The British Newspaper Archive responded

    Hello there,

    This should now be clear. The first place that this is mentioned is on the subscription page itself. There is then very clear wording in the confirmation email that you receive when you make a purchase, including instructions for now to turn off continuous membership. Please let us know if you received a purchase confirmation email which did not contain this information and we will investigate!

  5. Voting on Scanning Priority

    Catalog of Newspapers and available periods stoed (physically) at BL - with an option at the archive site to subscribers to vote for next batch of scanning (paper/time period)... ie. the people paying for access have say in priority

    1 vote
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    0 comments  ·  feedback  ·  Admin →
    Closed - Completed  ·  The British Newspaper Archive responded

    You can now do this via the “Newspapers we should add next” ideas board. In terms of seeing what is available at BL, this is slightly challenging, but please work on the assumption that anything which receives a lot of requests will be investigated by us to determine what holdings are readily available

  6. Most important suggestion, don't let the people who ruined FindMyPast anywhere near the site

    As in the title.

    FindMyPast has been completely ruined by their 'improvements'. The British Newspaper Archive is owned by the same group so please do not let them anywhere near it, it might not be perfect but at least we can search reasonably easily and get results in a acceptable format unlike FindMyPast which many of us have just given up on even when we have subscriptions.

    15 votes
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    0 comments  ·  Admin →
    Closed - Completed  ·  The British Newspaper Archive responded

    We understand that the BNA’s customers are very different from findmypast, and the sites are run by different teams although they do share a lot of underlying technology.

  7. You should inform new customers that they have been put on auto renewal when signing up for membership & inform them that you are going to t

    You should inform new customers that they have been put on auto renewal when signing up & inform them prior to doing so that you are about to take the next payment. This would allow naïve or trusting customers to cancel there subscription.

    3 votes
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    3 comments  ·  Admin →
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